Personal data policy

TIMHOTEL intends to make the control of your data and the respect for your private life a fundamental concern which is in line with our trust and transparency values.

In accordance with the General Data Protection Regulation (RGPD) No. 2016/679 which came into effect on May 25th, 2018, we undertake to apply a very strict policy of your personal data.



  1. When creating an account/membership

To use our loyalty program, you must create an account on, edited by TIMHOTEL.

TIMHOTEL collects all personal data that you provide when creating your account on, namely your surname, first name, postal address and e-mail address, and potentially your civility, date of birth and your phone number.

  • when making a reservation

To make reservations or orders on our site, you must give us your payment information (credit card number) and your name, first name, country, your phone number and your e-mail address.

  • when contacting the client support team

When you contact our customer support, we are likely to collect:

  • Your e-mail address if you send us an e-mail and / or your name, first name, address and possibly the telephone and the fax if you send us a form;

  • The content of the messages you send us, by e-mail, by form or via our customer support chat. (We may also collect technical data about your internet connection, browser, and devices).


We save usage data when you access our service (or use it in any way).

We use login credentials and cookies to improve your browsing experience and to provide targeted advertising for our services and business.

Information about cookies is available in our COOKIES MANAGEMENT POLICY.


We proceed to the processing of your personal data for the purposes and based on the following legal bases:

  • Processing and management of reservation requests and bookings, and execution of our services in the framework of the accommodation contract, including the conduct of your stay and the execution of the payment, with the legal basis of the execution of the contract.

  • Application of regulations (eg police cards) with the legal obligation as legal basis.

  • Sending newsletter by e-mail, subscription management with legal basis for consent.

  • Execution and management of participation in a loyalty program with the legal basis of consent.

  • Maintain, guarantee and improve the quality of our products and services, in particular through the realization and analysis of satisfaction surveys and the analysis of customer comments, and by the processing of personal data in a customer database, which helps to identify a repeat customer, to better assess requirements and wishes, to improve the quality and personalization of communications, and to design special offers tailored to the needs with legal basis the legitimate interest . TIMHOTEL also has a legitimate interest in transferring personal data within the group for internal management purposes.

  • For prospecting purposes to promote the offers and services with legal basis for the legitimate interest.

  • For the purpose of preserving rights, for the purposes of preventing infringements (including by means of video surveillance), for purposes of litigation or defense against litigation, for the defense of the interests of TIMHOTEL in litigation, for the purpose of safeguarding computer security, for the purposes of fraud-related risk identification with the legitimate interest as its legal basis.

No transfer of data to third parties is performed by TIMHOTEL. We do not share your personal data with our third party partners without your consent.

Finally, we may process your data for evidentiary purposes and in compliance with our legal obligations.


Personal Data collected is intended for TIMHOTEL Group companies, which are responsible for processing.

TIMHOTEL Group companies are the operators of the hotels: Timhotel Berthier, Timhotel Gare de l’Est, Timhotel gare Montparnasse, Timhotel Le Louvre, Timhotel Montmartre, Timhotel Nation, Timhotel Odessa Montparnasse, Timhotel Opera Grands Magasins, Timhotel Opera Madeleine, Timhotel Palais royal, Timhotel Paris gare de Lyon, Timhotel Rives de Seine, Timhotel Tour Eiffel, Timhotel Tour Montparnasse, Timhotel Invalides, Timhotel Opéra Blanche Fontaine.

Only persons involved in data processing for one of the above purposes will be able to access your data for this purpose only.

Personal Data may be processed by subcontractors (service providers), in full respect of the principle stated above, exclusively to achieve the above purposes (payment, hosting, advertising ...).

The data may also be transferred to public bodies and institutions in the event of a legal obligation (for example at the request of the tax authorities or the judicial authorities).

A transfer of personal data to organizations located outside the European Union (referred to as "third countries") may take place if: (a) such transfer is necessary for your reservation and the conduct of your stay at the hotel, (b) as required by law, or (c) you have given your consent. In this case, we ensure that this transfer takes place in compliance with the legislation on the transfer of personal data and in particular, that a sufficient level of protection of your personal data is guaranteed.


TIMHOTEL is solely responsible for the processing of personal data of its users.

TIMHOTEL, registered in the RCS of PARIS under the number SIREN 431 314 491 having its registered office at 60, rue Marcel Dassault in Boulogne-Billancourt, represented by Mr. Emmanuel Comble, in his capacity as President, is responsible for the processing of the data it collection.

TIMHOTEL processes your data to ensure the execution of the aforementioned Services, relationship management and billing with its customers. It also processes this data as part of its legitimate interest in seeking you out again for commercial offers, and pursuing statistical purposes and improving its user experience.


Your personal data is kept as necessary to fulfill the contractual and legal obligations. When data are no longer required for the performance of contractual obligations, they are regularly erased or anonymised, except when commercial or tax legal requirements require further processing involving an extended retention period.

The retention period of your personal data varies according to the purpose of their collections:

  • Customer data in the context of booking management is kept for 3 years from the end of the business relationship.

  • Customer data as part of the management of the loyalty program is retained for the duration of membership in the loyalty program.

  • Data relating to the management of partners and accounts companies are kept for a period of 5 years from its removal and this, exclusively for evidence purposes.

  • Data relating to your use of the service is kept for 12 months from the activity that generated their collection.

  • The documents and accounting documents are kept for 10 years, as accounting evidence.

  • The data relating to your credit card are kept by our service provider 30 days after the check out of the customer. The cryptogram of your credit card is not stored by us.

  • Data that may be the subject of a judicial requisition (login details, identity, contact details, transaction data) are kept for 12 months from collection.


In accordance with the regulations on personal data, including the law n ° 78-17 of January 6, 1978, modified by the Law n ° 2002-801 of August 6, 2004 known as law "Informatique et Libertés" and the European regulation on Data Protection n ° 2016/670, called "RGPD", you have the following rights concerning your personal data:

  • Access: This is your right to obtain confirmation that your data is being processed or not, and if so, to access this data.

  • Correction: this is your right to obtain, as soon as possible, that your inaccurate data are rectified, and that your incomplete data are completed. You can, at any time, modify the personal data on the tab "My Info" of your customer area, or write to the Headquarters of TIMHOTEL for the hoteliers members.

  • Deletion / Erasure: This is your right to obtain, as soon as possible, the erasure of your data.

  • Limitation: this is your right to obtain limitation of treatment when you object, when you dispute the accuracy of your data, when you think that their treatment is unlawful, or when you need it for the finding , exercising or defending your rights in court.

  • Opposition: this is your right to oppose at any time the processing of your data by TIMHOTEL, when it is necessary for the legitimate interests of TIMHOTEL. You can also object to treatment being done for prospecting purposes.

  • Portability: this is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller without hindering it.

  • In case of dispute of the conditions relating to the collection and processing of your personal data, you also have the right to lodge a complaint with the National Commission for Computing and Freedoms (

  • You can also give instructions for storing, erasing and communicating your data after your death. In the absence of instructions from you, you are informed that your heirs have a right to oppose further processing of your personal data or to have them updated.

  • When the processing of your personal data is based on consent you have granted, you have the right to withdraw your consent at any time without the lawfulness of consent-based treatment prior to such withdrawal being altered.

The exercise of your rights with TIMHOTEL must be carried out by contacting the Data Protection Officer of TIMHOTEL.


TIMHOTEL has appointed a Data Protection Officer.

If you have any questions regarding this Privacy Policy or any request for your personal data, you may contact our Data Protection Officer:

  • By e-mail to:

  • By sending a letter to the following address:

TIMHOTEL - Délégué à la Protection des Données 

60, rue Marcel Dassault 92100 Boulogne Billancourt France

You must prove your identity and indicate the context in which you transmitted to us your Personal Data (date of the claim and / or reason).


We protect your information using physical, electronic and administrative security measures. Our safeguards include firewalls, organizational measures (such as an ID / password system, physical protection, etc.).

When you send credit card details when you book, SSL (Secure Socket Layer) encryption technology helps secure your transactions. Our partner in charge of booking management is certified PCI DSS (Payment Card Industry Data Security Standard) data security standards applicable to the payment card industry. This PCI DSS standard aims to reduce online fraud.



This cookie policy is applicable when consulting all TIMHOTEL sites, namely the website dedicated to online customers accessible at (hereinafter together "the site").

This policy is intended to help you better understand:

  • How do the cookies that can be stored on your computer, your tablet and your smartphone work during your consultation of the site, subject to the choices you have made concerning Cookies,

  • And how to use the current tools to set your choices.


A cookie, or witness of connection, is a small text file which can be placed on your terminal during the consultation of a website or an application thanks to your browser software. A cookie file allows its issuer to identify the terminal in which it is registered during the period of validity or registration of said cookie.

Some cookies are essential to the use of the site, others allow to optimize and personalize the displayed contents.


Cookies placed on your terminal from our site may be deposited by TIMHOTEL or by third parties. The cookies deposited by TIMHOTEL are mainly related to the functioning of the site.

The others are "third party" cookies deposited by our partners or by advertising agencies via the advertisements displayed on our site. TIMHOTEL ensures that the issue and use of cookies on their part are carried out in compliance with the regulations in force.

Only the issuer of a cookie can read the information contained therein.


When you connect to one of the pages of our Site, both as part of the use of services that we make available to our Clients, we are likely, subject to your choices, to be led to install different cookies in your terminal allowing us to recognize the browser of your terminal during the validity period of the cookie concerned.

The cookies that we emit are used for the purposes described below that result from the parameters that you have entered during your visit and that you can express and modify at any time under the conditions recalled in this policy.

Five categories of cookies are implemented for the purposes described below. For the sake of completeness, we inform you, as far as possible, about the purpose of the third party cookies of which we are aware and the means available to you to make choices with regard to these cookies.

  1. Cookies strictly necessary for the use of website

These cookies are essential for browsing our site (such as session IDs) that allow you to use the main features of the site and secure your connection. They allow you, for example, to access directly to spaces that are reserved for you and personal to our site, thanks to identifiers or data that you may have previously entrusted to us.

Without these cookies you will not be able to use the site normally and we therefore do not advise you to prevent their use or to delete them.

These cookies are exclusively deposited by TIMHOTEL.

  1. Functionality cookies

These cookies make it possible to optimize the operation of the site.

They also allow you to tailor the layout of the site to the display preferences of your device during your visits. These cookies allow you to have a smooth and customized navigation.

Placing cookies on your device is the easiest and fastest way to personalize and enhance your user experience.

These cookies are deposited by TIMHOTEL. They have a very short life, for the majority, the time of the session, and a maximum of thirteen months.

  1. Analytical / performance cookies

These cookies are essential for browsing our site (such as session IDs) that allow you to use the main features of the site and secure your connection. They allow you, for example, to access directly to spaces that are reserved for you and personal to our site, thanks to identifiers or data that you may have previously entrusted to us.

Cookies are also used to count visitors of a page.

These analytics cookies are implemented by Google Analytics, Google Adword, Google Tag Manager, Hotjar.

From time to time, cookies may be placed in certain advertising content to measure the effectiveness of these campaigns as well as to guard against computer fraud.

Cookies can also be submitted to measure the effectiveness of the campaigns as well as the aggregated composition of the users that are stored there, based on aggregated and anonymous statistical data.

Google's privacy policy is available at and Hotjar here:

Due to the partners who implement these analytical cookies, transfers of personal data may be made to countries that are not members of the European Union, whose personal data protection legislation differs from those of the European Union.

In this case, a precise and demanding framework, in line with the models adopted by the European Commission, as well as appropriate security measures, ensure the protection of the personal data transferred. Transfers of personal data made necessary are subject to conditions and safeguards to ensure the confidentiality and security of such data.

As such, we implement all appropriate technical and organizational measures to ensure the security of your personal data.

Declining the implementation of such cookies or removing them does not affect your navigation on the site but is likely to prevent us from ensuring the best quality of services we want to offer our visitors.

  1. Sharing cookies (social links)

We may include on the Site, third-party computer applications that allow you to share content from our Site with other people, or to make known to your audience your views or opinions regarding content from our website.

Our website may contain links to Facebook, Twitter and other similar social networks that allow you to share content on our website with others. When you use these share buttons, a third-party cookie on the social network is installed. If you are connected to the social network during your navigation on our Site, the sharing buttons allow you to link the contents consulted to your user account.

If you have refused the implementation of cookies, you will need to authenticate with each sharing operation to the network (s) concerned.

The social network providing such an application button is likely to identify you with this button, even if you have not used this button during your consultation of our Site. Indeed, this type of application button can allow the social network concerned to follow your navigation on our Site, simply because your account to the social network concerned was activated on your terminal (open session) during your navigation on our Site.

We invite you to consult the privacy policies of these social networks to learn the purpose of use, including advertising, navigation information they can collect through these application buttons. The cookie policies of the social networks concerned are accessible below:

These protection policies must enable you to exercise your choices with these social networks, in particular by setting up your usage accounts for each of these networks.

  1. Navigation data and advertising cookies

As part of your browsing on all pages of our site, TIMHOTEL may process your browsing data and / or use advertising cookies in order to offer you the most relevant advertising possible, adapted to your centers interest. These advertisements can be posted on our various sites, as well on the pages accessible to the public, as on those on which you will have connected you as member or customer. They can also be displayed on other sites where you could navigate.

The relevance of the advertising content displayed on your terminal can also be achieved, thanks to the technology of one of our partners, by the association of the navigation information of your terminal on our site with the data that you have provided us during your registration or access to any of our services.

The refusal of these advertising cookies has no impact on the use of our site.

However, refusing them may not result in stopping advertising on our site or on the Internet, which would no longer be appropriate to your interests.

This will only result in an ad that does not reflect your interests or preferences.

These cookies are mainly third-party cookies and depend mainly on advertising agencies. They come from companies such as Google Remarketing, Google Adwords Pixel Conversion, Google Analytics, etc.


You have different ways to manage the implementation of cookies.

You can at any time choose to disable the implementation of cookies or delete those that have already been installed on your computer, tablet or smartphone and this systematically once and for all.

We remind you that the setting is likely to change your conditions of access to our services requiring the use of cookies. In addition, if your device is used by more than one person and when the same device has several browsers, we can not be sure that the services and advertisements for your device are appropriate for your own use of that device. terminal and not to that of another user of this terminal.

Depending on the type of cookies you want to deactivate, you can express your choice:

  • Thanks to the setting of your browser

Most browsers accept cookies by default. However, you may decide to block these cookies, ask your browser to notify you when a site attempts to implement a cookie on your device or delete them.

To change the cookie handling of your browser, you can change the settings in the privacy tab.

Be careful, some site features may not work anymore.

The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

  • For Chrome

  • For Internet Explorer

  • For Safari

  • For FireFox

  • For Opéra

  • Thanks to a platform for managing cookies

Virtually all analytical, sharing and advertising cookies can be deactivated at any time by means of the cookies management platform that TIMHOTEL puts at your disposal to facilitate the exercise of your rights. This platform is available via this dedicated link:


For more information on cookies, you can go to the CNIL website at this address: