General Terms and Conditions of the Privilège Program by Timhotel

Updated: November 2025

Article 1 – Purpose

These general terms and conditions define the terms of membership, operation and use of the Privilège Program by Timhotel, implemented by Timhotel Groupe, a simplified joint-stock company with a share capital of €2,423,520, whose registered office is located at 60 Rue Marcel Dassault - 92100 Boulogne Billancourt, registered with the RCS of Nanterre under number 431 314 491.

This loyalty program aims to reward regular guests of the Timhotel Group hotels based on the number of stays completed over a 365-day period.

Article 2 – Membership in the program

Membership in the Privilège Program by Timhotel is automatic and free of charge.
Any guest completing a first stay in one of the participating hotels and having booked through direct channels (timhotel.com website, email or phone with one of the group’s hotels) automatically becomes a member of the program.

No registration, account creation, or additional action is required.

Article 3 – Participating establishments

Stays counted as part of the Privilège Program apply to 15 Parisian hotels of the Timhotel Group:

• Timhotel Le Louvre
• Timhotel Palais Royal
• Timhotel Invalides Eiffel
• Timhotel Opéra Madeleine
• Timhotel Opéra Blanche Fontaine
• Timhotel Paris Gare de l’Est
• Timhotel Paris Gare du Nord
• Timhotel Paris Gare de Lyon
• Timhotel Odessa Montparnasse
• Timhotel Tour Montparnasse
• Timhotel Paris Gare Montparnasse
• Timhotel Tour Eiffel
• Timhotel Montmartre
• Timhotel Nation
• Timhotel Boulogne Rives de Seine

The property La Lanterne & Spa by Timhotel does not participate in the program for stay counting, but the benefits earned within the program may be used there.

Article 4 – Eligible booking channels

Only stays booked directly are counted toward program progression:

• Bookings made on www.timhotel.com,
• Bookings made by email or phone directly with a Timhotel property.

Excluded: bookings made through online travel agencies (OTAs), tour operators, booking platforms, GDS, or any other reseller or indirect site.

Article 5 – Stay calculation and validity of statuses

• The number of stays counted is calculated over a rolling 365-day period.
• Statuses and associated rewards are valid for 365 days from their attribution.
• Stays are linked to a single email address.
• Stays completed with different email addresses cannot be combined. Once the reservation is made, it cannot be reassigned to another profile.
• The email address used for the reservation must be valid for the stay to be counted.

Article 6 – Levels and rewards of the Privilège Program

The program includes four loyalty levels, reached based on the number of stays completed within the last 365 days:

An automatic email is sent at the end of each stay to inform the guest:

• Of the acquisition, maintenance, or loss of their status,
• And, where applicable, to provide their unique promo code.

Article 7 – Promotional codes and terms of use

Benefits are issued in the form of personal and unique promotional codes.

Terms of use:

• Valid once and for 365 days from issuance.
• Valid in all 16 Timhotel Group hotels, including La Lanterne & Spa by Timhotel.
• Applicable on all standard rates: Best Rate, Best Advance Rate and Flexible Rate, with or without breakfast.
• The discount applies to the total amount of the reservation excluding city tax.
• Not cumulative with other promotional codes, special offers, or corporate codes.
• Non-refundable, non-transferable, non-extendable, and non-exchangeable for cash.
• If a reservation made with a code is cancelled, the code becomes valid again for a new reservation within its initial 365-day validity period.

Article 8 – Loss or downgrade of status

If a member does not complete the number of stays required to maintain their status over the past 365 days, they may be downgraded to a lower level.
An email will automatically inform them of the update of their status at the end of their next completed stay (no email warns about an imminent loss of status).

Article 9 – Communication and guest information

The Privilège Program does not include an online customer account.
Members are informed of their progression and benefits by email only, and only at the end of a completed stay.

Any questions regarding the program may be addressed to: privilege@timhotel.com

Article 10 – Personal data

Information collected as part of the Privilège Program is processed by Timhotel Group in compliance with the General Data Protection Regulation (GDPR).

It is used exclusively for:

• Stay tracking,
• Management of statuses and benefits,
• Sending communications related to the program.

Guests may exercise their rights of access, rectification, objection, or deletion by writing to: privacy@timhotel.com.

Article 11 – Modification or suspension of the program

Timhotel reserves the right to modify these conditions, the status structure, the rewards, or to suspend the program at any time, without prior notice.
Any modification will be published on www.timhotel.com and will apply immediately to new participations.
Benefits already earned before modification will remain valid until expiration.

Article 12 – Liability

Timhotel cannot be held liable in case of incorrect email entry by the guest, lost electronic messages, or technical issues preventing the receipt or use of a promotional code.

Article 13 – Applicable law and jurisdiction

These conditions are governed by French law.
Any dispute relating to their interpretation or execution shall be submitted to the competent courts of Paris.

© 2025 – Timhotel Groupe – All rights reserved
Contact: privilege@timhotel.com
Official website: www.timhotel.com