The safety of our customers and colleagues is a top priority for Timhotel.

For this reason, in this time of collective mobilization to fight the COVID-19 virus, all Timhotel hotels are closed, until further notice.

We will keep applying our government's instructions during these exceptional circumstances, and will keep you informed of the evolution of the situation.

Customers who have booked a stay between 01/05/2020 and 15/09/2020 via our official website timhotel.com or directly with one of our hotels AND

1. having reserved a flexible rate, can modify or cancel their reservation:
• by using the reservation confirmation email "Modify - Cancel my reservation"
• by contacting the hotel by email (contact details available on the booking confirmation email or on timhotel.com).
2. having booked a non-flexible rate, who can benefit from a voucher allowing them to postpone their stay within the next 18 months:
• by contacting the hotel directly by email (contact details available on the booking confirmation email or on timhotel.com).
3. Customers who have booked through a travel agency, online booking platform or other third-party channel are invited to contact the booking entity concerned directly for any assistance request.