General Sales Conditions


Individual Direct Sales

Clause 1: GENERAL PROVISIONS 

These General Terms of Sale apply to individual reservations for five or fewer rooms made at the same time concluded directly in the TIMHOTEL SAS properties. 
The customer undertakes to comply with and to ensure compliance with all provisions set out in this document as well as the statutory and regulatory requirements. 
These terms of sale may be modified at any time, and the applicable terms will be those in effect as of the date on which the reservation is made. 
These general terms of sale will take precedence over any other general terms of sale not expressly authorised by the TIMHOTEL SAS group.

Clause 2: CAPACITY 

The customer acknowledges having the capacity to enter into a contract, i.e. being of legal age and not being under guardianship or trusteeship.

Clause 3: TERMS FOR RESERVATIONS 

The rates charged will be provided in euros (€) per room and per night, including taxes and service. The rates charged will be strictly limited to the services mentioned in the reservation. 
The prices mentioned on the site may be modified without prior notice, and only the price specified in the reservation confirmation will be contractually binding. 
The reservation will only be effective if the customer guarantees the reservation by providing a credit card number with the expiration date, valid at the time of the customer's stay. The hotel reserves the right to refuse any reservation in the event that the credit card number is not correct. 
During the recording of the reservation, a debit authorisation will be done on the credit card. This will be done for information purposes and will in no case be a debit from the account (except in the event of offers, non-cancellable, non-modifiable and fully prepaid at the time of the reservation). 
During some periods, pre-payment for the stay will be required (non-refundable). 
For stays of duration of five or more nights, total pre-payment will be required.

Clause 4: AVAILABILITY OF ROOMS 

The rooms will be made available beginning at 2:00 p.m. on the arrival date and must be vacated at least before 12:00 a.m. on the departure date.

Clause 5: TERMS FOR CANCELLATION 

If the reservation is made on our Web site, any cancellation should be made through the Web site by clicking on "modify or cancel ". You may also cancel your reservation with the hotel. 
Please note that some offers do not permit any modification or cancellation and that full pre-payment will be required when the reservation is made. 
No fee will be charged if the reservation is cancelled one day before the arrival date before 4:00 p.m. (local time). Beyond this period, the first night will be billed. At certain periods (exhibition periods), this period will be increased to seven days before the arrival. 
The date of receipt of the cancellation request (by e-mail, mail, telephone, fax) will be the date used for the actual cancellation of the reservation. 
In the event that the customer does not show up at the hotel without having provided a cancellation, the amount for the first night will be billed.

Clause 6: TERMS OF PAYMENT 

Payment for all services will be made directly to the hotel (except for reservations pre-payable at the time of the reservation). 
Payment on the site will be made by bank card via a secured payment system.

Clause 7: CHANGE IN LODGING 

In the event of a case of force, an exceptional event, or technical problems in the hotel making the customer's stay impossible, the hotel shall make every effort to find alternate lodging, if possible in a hotel of the same category or a higher category. Fees for the change (additional price) will be borne by the hotel.

Clause 8: DATA PROTECTION AND CIVIL LIBERTIES 

In application of Act 78-17, known as the data protection and civil liberties act, customers are advised that their reservations are subject to computerised processing including name information. Users have a right to access and correct data entered, which may be exercised with the registered office of the company. This information will not be disclosed to third parties.

Clause 9: CLAIMS 

All claims must be sent by registered mail with return receipt to TIMHOTEL SAS – 60, rue Marcel Dassault – 92100 Boulogne Billancourt, no later than 15 days after the departure date. Beyond this period, no claim may be taken into consideration.

Clause 10: INSURANCE – LIABILITIES 

The hotel declines any liability in the event of theft, loss, or deterioration of items belonging to the customers during their stay. 
The customer will be held liable for any damage, deterioration, or act of vandalism that may occur to furnishings, decorations, or property, whether it belongs to the hotel or not, resulting from occupation of the premises and/or caused by participants and/or personnel under the responsibility of the customer. 
In the online reservation process on our Web site, we may not be held liable for any damages resulting from the use of the Internet network, such as data losses, viruses, service disruption, etc.

Clause 11: RECOMMENDATIONS 

The customer undertakes not to invite any individual whose behaviour is likely to bring harm to the establishment, and the hotel operator reserves the right to intervene if necessary.

Clause 12: INTELLECTUAL PROPERTY 

Regarding the use of the Web site, Paninvest holds all intellectual property rights related to the site. 
The elements accessible on the site, in the form of text, photographs, images, icons, sounds, videos, software, or databases, are also protected by intellectual and industrial property rights and other proprietary claims held by TIMHOTEL SAS. 
Unless express written consent is given by TIMHOTEL SAS, the reproduction, exploitation, distribution, or use for any reason whatsoever, even partially, of the elements present on the site or the distribution of a simple hyperlink is expressly prohibited.

Clause 13: ASSIGNMENT OF JURISDICTION 

Any disputes resulting from the application or interpretation of these general terms of sale will be subject to French law and will fall within the exclusive authority of the French courts under the jurisdiction of the Court of Appeal of Nanterre